Plenty of skills
If you ask Neela about her skills, the focus is on helping customers of housing companies and saving their tenants precious time. Customers will be able to communicate with her around the clock, initially via chat and in a second stage via voice. The more queries Neela deals with, the faster the underlying algorithm will learn, to the point where an increasing number of tasks can be dealt with in the field of tenant communication. Greg Johns, Group Product Strategy Manager at Aareon, says:
“At the age of 25, Neela has successfully completed her AI studies. Her exceptional thirst for knowledge means that she is learning more all the time. We considered it important to endow our virtual assistant with some character. The result is Neela.”
Plenty of technology
Neela is equipped with artificial intelligence, state-of-the-art chatbot functions and the latest digital technology. The implementation process is set to cover three stages, starting with the basic level, which will see Neela providing access to existing services and processes via a communication channel. She will then be able to respond to a significant proportion of incoming queries regarding payment processes automatically and arrange dates for repair work with tradespeople, to name just several examples. The second stage will see Neela offering users guidance, training and support in her role as a “smart virtual assistant”, while in the third, she will graduate to “intelligent personal assistant”, becoming the central point of contact for everyone involved, tenants and housing companies’ service providers alike. She will also continue to render processes simpler and more convenient and take intelligent decisions.